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ELEVATE EPISODE 03. ANGELA MENDOZA

Listening & Leading in The Changing World of Internal Communications

 

IN THIS EPISODE.

In this episode of Elevate, Mihae Ahn sits down with Angela Mendoza to talk about what it really takes to lead people through change.

Angela shares her inspiring journey from customer service to internal communications, reflecting on the lessons she’s learned along the way. From navigating massive organizational changes during COVID — like rolling out a full ERP system to 30,000 people — to finding balance between work and life, her story is full of honesty and insight.

Together, Mihae and Angela explore why listening to employees matters more than ever, how technology (yes, even AI) is shaping the future of internal comms, and why authentic leadership is the key to building trust.

If you’ve ever wondered how to manage change with empathy, or how to create harmony between your personal and professional life, this conversation is for you.

TOPICS COVERED

👣     Journey Into Internal Communications
🌟     Proud Moments in Change Management
🧩     Challenges in Change Management
🧭     Navigating Change: Tips and Strategies
🏡     Personal Applications of Change Management
⚖️     Work-Life Harmony
💻     Leveraging Technology in Communication
💼     Leadership Insights and Experiences

Angela Mendoza

MEET THE GUEST.

Angela Mendoza

Sr. Manager, Internal Communications  |  Patrick Industries

Angela Mendoza is an accomplished Organizational Change Management (OCM) leader with over a decade of experience helping organizations navigate transformation with confidence and clarity. Angela brings a unique blend of strategic communication, change enablement, and leadership engagement expertise.

She has led enterprise-wide change initiatives across industries — including large-scale technology implementations affecting tens of thousands of employees — by building internal OCM capabilities and driving alignment between people, processes, and technology.

A certified Prosci Change Practitioner, Angela is passionate about empowering leaders and teams to stay connected and resilient, even through periods of intense change and uncertainty.

THE SPARK NOTES.

  • Angela Mendoza transitioned into internal communications after years in organizational change management.
  • Her proudest moment was implementing a full ERP system for over 30,000 people during COVID.
  • Change management requires flexibility and understanding of individual employee experiences.
  • Listening to employees is crucial for successful change management.
  • Angela uses the ADKAR model in both professional and personal contexts.
  • Work-life harmony is about ebbing and flowing between professional and personal demands.
  • Technology, especially AI, can enhance internal communications.
  • Authenticity in leadership is vital for building trust and influence.
  • Believing in people can significantly impact their careers and lives.

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