CASE STUDY
With support from LineZero, Horizons transformed the way its people connect, communicate, and collaborate with Workvivo. Through the Workvivo for Good program, Horizons created a more connected digital workplace that helps employees stay informed and engaged across the organization.
Workvivo started the Workvivo for Good program to give nonprofits modern tools that enhance engagement, elevate storytelling, and build stronger internal communities.
In October 2024, Horizons, a nonprofit dedicated to supporting children, youth, and families with intellectual and developmental disabilities, joined the program with a clear goal: to strengthen communication while preserving the vibrant storytelling culture that defines their agency.
Today, they say the change has been transformational. We spoke to Horizons’ Chief Operating Officer, Terry Ford, to learn more.
Before Workvivo, Horizons used Meta Workplace. When Meta announced it would be shutting down the platform, Horizons needed a new solution quickly, one built for the realities of frontline and community-based nonprofit work.
Enter Workvivo for Good.
With LineZero as its implementation partner, Horizons had the guidance and hands-on support it needed to make the transition with confidence. Together, the teams migrated Horizons to Workvivo in less than six weeks.
For a small two-person IT team, this could have been overwhelming. In reality, Horizons described the journey as “seamless.”
From weekly check-ins and implementation guidance to hands-on onboarding, LineZero worked alongside the Horizons team throughout the rollout. This gave the team a clear path from migration to adoption, while helping employees understand how Workvivo could support the way they already communicated and connected.
Staff quickly understood how to use the platform and immediately recognized its potential to build connection in new, meaningful ways.
For Horizons, storytelling isn’t a “nice to have” but rather the foundation of how the organization celebrates success, trains new employees, and reinforces its culture of care.
The team’s biggest fear during the migration was losing this core part of their identity. Instead, Workvivo strengthened it.
Terry shares, “Workvivo promotes our values in a way that we could never do, even with a thousand trainings.”
Staff immediately embraced the platform’s video-posting capabilities. Whether capturing a moment from a classroom, celebrating a milestone with a family, or sharing a best practice from the field, teams find it simple and intuitive to upload content.
Workvivo’s Spaces feature has become a way for every department to showcase wins, highlight learning moments, and share updates with colleagues across the organization. By giving Horizons colleagues the opportunity to share their stories, Spaces allow them to contribute directly to a warm company culture.
Terry says, “We’re very appreciative of Workvivo. We’re an agency that truly walks the walk when it comes to our positive values. We do the work. Workvivo allows us to show our entire agency those positive things that are happening.”
Nonprofit frontline workers juggle intense caseloads, emotional labor, and unpredictable schedules. Many rarely sit at a desk, making traditional corporate communication channels ineffective.
Workvivo’s mobile-first design has made immediate communication possible, even for staff constantly on the go. Being able to share videos or react to a colleague’s update helps those without desks feel more connected to Horizons’ mission.
That connection extends to leaders, too, who can see what’s happening across programs in real time. This means they can spotlight and celebrate moments that might otherwise have gone unnoticed.
An unexpected bonus for Horizons has been Workvivo’s help in standardizing and scaling cross-team learning.
Videos showing classroom activities, de-escalation techniques, therapeutic models, or family engagement strategies aren’t just inspiring – they’ve become reusable training tools.
New hires can see real examples of practice, staff can learn from each other without waiting for quarterly in-person sessions, and leaders can highlight exceptional work instantly.
The result? A stronger sense of shared purpose and a more consistent experience across the organization.
The Workvivo for Good program was built on a simple belief: nonprofits deserve best-in-class technology that helps them engage and support their people, without the financial barriers that often block access to top-tier tools.
Horizons’ success reflects the transformative impact this kind of technology can have.
Workvivo has given Horizons a modern home for connection, one that celebrates the work, people, and mission that make the organization thrive.
Announcements, updates, shoutouts, and stories flow through one central platform, accessible to every employee, regardless of role or location.
People now participate more, share more, and recognize each other more often. Engagement is no longer a one-way message but a living conversation.
Workvivo provides Horizons with a sustainable, mobile-friendly, dynamic platform that grows alongside their needs.
Nonprofits change fast and so do their communication needs. With Workvivo, Horizons knows the platform will continue to evolve with them.
One of the clearest signs of Horizons’ success with Workvivo is how quickly it became more than a communication tool, it’s now a cultural anchor.
Staff use it daily to connect with colleagues, share wins, ask for help, celebrate milestones, and learn together. Leadership has better visibility into the work happening on the ground.
New hires feel welcomed into a strong community from day one. And Horizons’ longstanding storytelling culture hasn’t simply been preserved, it’s thriving.
Workvivo hasn’t replaced the heart of Horizons, but amplified it.
With the right technology and the right implementation partner behind it, Horizons has created a digital workplace that helps its people feel more connected to the work, the mission, and each other.
Let’s build a workplace where your people feel recognized, connected, and inspired to do their best work.
